Do you offer export outside Egypt?

Yes, we export to all Arab, African, and European countries. We have experience handling export requirements and international shipping, and we provide all necessary export documents. We cooperate with reliable shipping companies to ensure safe and timely delivery.

What is the minimum order quantity?

The minimum order quantity varies depending on the product type and packaging. To inquire about the minimum order quantity, please contact our sales team and we will provide you with detailed information based on your needs.

Do you offer Private Label manufacturing?

Yes, we offer professional Private Label manufacturing services. We can manufacture ghee under your own brand with your specifications. The service includes packaging design, manufacturing, filling, printing, and delivery. For more details, please visit our Private Label page.

What payment methods are available?

We offer several flexible payment methods for our customers: cash payment, bank transfer, letters of credit (LC), and bank checks. For regular customers, we offer payment facilities after credit assessment.

What is the delivery time after ordering?

Delivery time ranges from 3 to 7 business days for local orders, depending on quantity and location. For export orders, the time varies depending on the shipping destination. We ensure commitment to agreed timelines and keep the customer continuously updated.

Can I get a sample before ordering?

Yes, we provide samples of our products for serious customers. You can request a sample of the product you are interested in and we will deliver it to you. Please contact us to arrange the sample request.

What quality certificates do you hold?

We operate according to the highest global quality standards and apply the HACCP system for food safety and Good Manufacturing Practices (GMP). We are also in the process of obtaining ISO 22000 for food safety and ISO 9001 for quality management. For more details, please visit our Quality page.

Can packaging be customized upon request?

Yes, we offer multiple packaging options to suit customer needs. We can provide packages in different sizes and shapes, and print labels according to the required specifications.

What is the shelf life of the product?

The shelf life of products ranges from 12 to 24 months from the production date, depending on the product type and storage conditions. It is recommended to store the product in a cool, dry place away from direct sunlight.

How can I submit a complaint or suggestion?

We welcome your feedback, complaints, and suggestions. You can contact us via the contact form on the website, or call us directly by phone or email. We take all feedback seriously and strive to resolve any issue as quickly as possible.